Privacy Policy

We collect information from and about you.

Contact and Billing Information

When you create an account, purchase a ticket, receive a ticket through transfer, or otherwise interact with the Services, we may collect personal information such as your name, email address, phone number, billing address, and zip code. Payment information is processed through third-party payment processors. While Ticket Tree does not store full credit card numbers, we may receive limited payment-related details necessary to process transactions, refunds, chargebacks, and for accounting and record-keeping purposes.

Information You Post

We may collect information that you choose to post or submit in public or semi-public areas of our Services, including comments, reviews, form submissions, or content shared through community features. We may also collect information you post on third-party social media platforms when you interact with Ticket Tree through those platforms, subject to the privacy settings and policies of those services.

Demographic Information

We may collect demographic information such as your age or age range, gender, and preferences related to events, content, or products. This information is typically provided voluntarily, including during checkout, account creation, surveys, or engagement features, and is used to improve platform functionality and enhance the user experience.

Accessibility Information

We may collect information related to accessibility or accommodation needs when you attend events. This information is collected only when voluntarily provided and is used solely to facilitate access to events and improve the experience for attendees with accessibility requirements.

Security Information

Ticket Tree may collect information related to security incidents, disputes, or safety matters in connection with events operated through our platform. This may include reports provided by event organizers or venues, as well as documentation related to incidents, accidents, or injuries where relevant to event operations or legal compliance. Ticket Tree itself does not operate venue security systems.

Information Used for Health and Safety Purposes

Where required by applicable law or regulation, we may collect limited information from ticket purchasers or attendees for health or safety compliance purposes. This information may include names, contact details, seat or entry information, and attendance timestamps, and is collected only to the extent legally required.

Seller Tax Details

If you use the Services as an event organizer, venue, or seller, we may collect additional information necessary to comply with legal, tax, and payment obligations. This may include tax identification numbers, legal entity details, payout information, and related documentation required for settlement, reporting, and compliance purposes.

Other Information

We may automatically collect information about how you access and use the Services, including your IP address, browser type, device identifiers, operating system, general location information derived from IP address, and usage or browsing behavior. This information is collected through cookies, logs, and similar technologies and is used to maintain platform functionality, improve performance, and enhance security.

Ticket Tree may also collect device identifiers, behavioral signals, and related technical information used to detect fraud, automated purchasing activity, or abuse of the Services.

Ticket Tree collects this information directly from users, automatically through platform interactions, and from authorized third-party service providers.

We collect information you provide directly

We collect information directly from you when you create an account, purchase or transfer tickets, submit forms, communicate with customer support, or otherwise interact with the Services.

We collect information from you passively

We collect information automatically when you access or use the Services through cookies, server logs, analytics tools, and similar technologies.

We collect information from you through third parties

We may also receive information from third parties, including event organizers, venues, payment processors, analytics providers, and social media platforms, where permitted by law and consistent with this Privacy Policy.

To Provide and Operate the Services

We use personal information to process ticket purchases, transfers, and refunds, to deliver tickets and manage event access, and to administer user accounts and authentication. We also use information to provide customer support, respond to inquiries, and enable event-related operations such as attendance tracking, reporting, and administrative functions required to operate events on the platform.

To Improve and Personalize the Platform

We use personal information to understand how users interact with the Services, analyze usage patterns and performance, and develop, maintain, and improve our products and features. This includes using information to customize user experiences, tailor content or functionality, and generate aggregated or de-identified analytics and insights.

Communications

We use personal information to send transactional and service-related communications, including order confirmations, ticket delivery notifications, account notices, and other messages necessary to provide the Services. We also use information to respond to customer support requests, inquiries, and feedback.

Marketing and Engagement

Ticket Tree does not engage in third-party targeted advertising and does not sell personal information for advertising purposes. We may use personal information to send product updates, event recommendations, and platform announcements related to the Services. Users may opt out of receiving non-transactional communications at any time.

Security, Compliance, and Legal Obligations

We use personal information to protect the security and integrity of the Services, to detect and prevent fraud, abuse, automated ticket purchasing activity, bots, or unauthorized activity. We also use information to comply with applicable laws, regulations, legal processes, and governmental requests.

Ticket Tree does not sell personal information. Ticket Tree may share limited ticket holder information with event organizers, venues, promoters, teams, or artists associated with an event.

The information shared may include name, email address, ticket details, seat or entry information, and transaction information necessary to manage event attendance.

Event organizers may use this information only for event-related purposes. Event organizers are independent parties responsible for their own privacy practices.

With Service Providers

Ticket Tree may share personal information with third-party service providers that perform services on our behalf and assist in operating the Services. These providers include payment processors, cloud hosting providers, analytics and infrastructure partners, and customer support platforms.

With Event Organizers and Partners

This information is shared only to the extent necessary to operate events, manage ticketing and attendance, communicate with ticket holders, provide customer support, and deliver event-related reporting and analytics.

Legal and Safety Reasons

Ticket Tree may disclose personal information where we believe disclosure is required or appropriate to comply with applicable laws, regulations, legal processes, or lawful requests from governmental or regulatory authorities.

Business Transfers

If Ticket Tree is involved in a merger, acquisition, financing, reorganization, or sale of some or all of its assets, personal information may be transferred or disclosed as part of that transaction.

Your Privacy Rights

These rights may include:

• Requesting access to personal information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting a copy of your personal information in portable format
• Requesting restrictions on certain processing activities

To exercise these rights, contact us at support@tickettree.us.

Communication Preferences

You may opt out of receiving marketing or promotional emails from Ticket Tree at any time by following the unsubscribe instructions included in those communications or by updating your account preferences.

Account Information

You may access, review, update, or correct certain personal information associated with your account through your account settings.

Ticket Tree uses cookies and similar technologies to operate and improve the Services. These technologies may include:

• Essential cookies — Required for account authentication, ticket purchases, and core platform functionality.
• Analytics cookies — Used to understand how users interact with the platform and improve performance.
• Security cookies — Used to detect fraud, abuse, or unauthorized activity on the platform.

Users may manage cookie preferences through their browser settings. Disabling cookies may limit certain functionality of the Service.

Ticket Tree's Services are not intended for or directed to children under the age of 16. Certain events hosted on Ticket Tree may be attended by minors. In these situations, tickets are purchased by a parent or legal guardian on behalf of the minor, and Ticket Tree does not knowingly collect personal information directly from children under 16 without parental involvement or consent.

Ticket Tree retains personal information only for as long as necessary to provide the Services, fulfill contractual and operational obligations, comply with applicable legal, tax, and accounting requirements, and resolve disputes or enforce agreements.

• Account information — retained while an account remains active
• Transaction records — retained for accounting and tax compliance
• Security logs — retained to protect platform integrity and prevent fraud

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

Ticket Tree is operated from the United States. While some users may access the Services from outside the U.S., including Canada, all data is processed under U.S. law. We do not currently offer Services targeted to the EU or UK.

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. Review their policies separately.

Our Services do not respond to “Do Not Track” browser signals.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date and, where appropriate, communicated to users.

This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.

This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram, TikTok, Twitter (X), or any other platform.

If you have questions about this Privacy Policy or our privacy practices, contact:

3 Tree Labs, Inc.

Email: support@tickettree.us

For product demos and partner information contact: support@tickettree.us